Measures of citizen satisfaction
Full Question Text
Please identify the extent to which, overall, your jurisdiction uses measures of citizen satisfaction (citizen ratings of programs, such as a number of complaints received or survey reports of satisfaction) regarding your internal operations (or operations you contract out). (Among jurisdictions that reported collecting internal data and using data)
| % within Jurisdiction Type | ||||||
| Jurisdiction Type | Total | |||||
|---|---|---|---|---|---|---|
| County | Township | City | Village | |||
| Please identify the extent to which, overall, your jurisdiction uses measures of citizen satisfaction (citizen ratings of programs, such as number of complaints received or survey reports of satisfaction) regarding your internal operations (or operations you contract out). (Among jurisdictions that reported collecting internal data and using data) | Extensively | 18% | 13% | 9% | 22% | 13% |
| Somewhat | 43% | 57% | 74% | 46% | 60% | |
| Not At All | 29% | 27% | 15% | 28% | 24% | |
| Don’t Know | 10% | 3% | 3% | 4% | 3% | |
| % within Population Size | |||||||
| Population Category | Total | ||||||
|---|---|---|---|---|---|---|---|
| <1500 | 1500-5000 | 5001-10000 | 10001-30000 | >30000 | |||
| Please identify the extent to which, overall, your jurisdiction uses measures of citizen satisfaction (citizen ratings of programs, such as number of complaints received or survey reports of satisfaction) regarding your internal operations (or operations you contract out). (Among jurisdictions that reported collecting internal data and using data) | Extensively | 13% | 13% | 10% | 11% | 20% | 13% |
| Somewhat | 58% | 62% | 64% | 59% | 55% | 60% | |
| Not At All | 26% | 24% | 23% | 25% | 19% | 24% | |
| Don’t Know | 3% | 2% | 3% | 5% | 5% | 3% | |
| % within Region of Michigan | ||||||||
| Region of Michigan | Total | |||||||
|---|---|---|---|---|---|---|---|---|
| Upper Peninsula | Northern Lower Peninsula | West Central Lower Peninsula | East Central Lower Peninsula | Southwest Lower Peninsula | Southeast Lower Peninsula | |||
| Please identify the extent to which, overall, your jurisdiction uses measures of citizen satisfaction (citizen ratings of programs, such as number of complaints received or survey reports of satisfaction) regarding your internal operations (or operations you contract out). (Among jurisdictions that reported collecting internal data and using data) | Extensively | 6% | 9% | 14% | 16% | 16% | 13% | 13% |
| Somewhat | 83% | 59% | 57% | 48% | 56% | 62% | 60% | |
| Not At All | 11% | 27% | 26% | 33% | 24% | 22% | 24% | |
| Don’t Know | 0% | 5% | 3% | 3% | 4% | 3% | 3% | |